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Frequently Asked Questions

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If you are running late for your escape room booking at our London, Ontario location, please call to let us know. Your playing time may be reduced by the number of minutes you are late.
If you do not Escape the room within the designated time period, you will be rescued by one of the Escape Room Marshals and escorted out. We hope you will come back and try your luck next time!
You are more than welcome to bring a bigger group than you booked for! Please note, however, the maximum player capacity of the escape room you have booked for.
We allow teams of 2-8 people in most of our London escape rooms; however, keep in mind that the more minds you have, the better chance you have of Escaping the room in 60 minutes. On each escape room’s individual page we list a recommended number of players.
Definitely! All Birthday Players are free. Please bring government-issued ID with your birth date on it when you arrive for your booking and you will not have to pay!
We change up the escape rooms at our London location a few times each year. If the name of the room has changed, that means the entire puzzle and clue-set has changed as well! Keep checking our website for updates.
Please call us for our corporate event details and pricing so that we can cater to your team as best as possible. If your group is large enough you may have the option of booking out the entire building.
Children under the age of 16 are more than welcome to play, as long as there is adult supervision. Those under the age of sixteen (and especially those ages 12 and under) may find the puzzles and clues a little too challenging because of the advanced skills and knowledge required to solve them.
Although all of our games are thrilling, most are not designed to be scary. Read our escape room descriptions to find out which ones appeal to you! We are also happy to leave the door to your room open or unlocked if you are anxious about the idea of being trapped in a room. We generally lock the doors to add to the “Escape” experience, but if you are uncomfortable with the idea of being locked inside a room we will cater to whatever your needs are.
Yes, we have free customer parking at the back of our building. Drive straight up the driveway and you will find a 10-15 car lot on the London Escape premises.
We are more happy to leave the door to your room open or unlocked if you are anxious about the idea of being trapped in a room. We generally lock the doors to add to the “Escape” experience, but if you ask us not to we will cater to whatever your needs are. We will also provide you with an “emergency key” if you would like it, and one of us is always watching your team on the monitor and communicating with you by walkie-talkie at all times. Please feel free to call us if you have any questions at all!
Thursday nights are students nights. On Thursday nights only we give students a 10% if valid student ID is shown upon arrival.